Student Support Guide TEMPLATE with POSTERS

The CWTS Student Support Guide with Posters is a fully editable, rebrand-ready template aligned to the Standards for RTOs 2025. Designed for RTO managers, student services staff, and compliance officers responsible for developing and maintaining student-facing support documentation, it provides a comprehensive, ready-to-implement guide that communicates your RTO's support services, reasonable adjustment processes, and student wellbeing resources in plain language that is accessible to the diverse range of students your RTO serves.
 
Student support documentation serves two equally important purposes. For students, it is the primary resource through which they learn what help is available to them, how to access it, and what their rights are when they need additional assistance. For your RTO, it is the evidence that your support obligations under the Standards for RTOs 2025 have been translated from policy into practice. A student who cannot find or understand the support information your RTO provides is a student who may disengage, fail to complete, or raise a complaint that your RTO was not adequately responsive to their needs. Clauses 2.3, 2.4, 2.5, and 2.6 of the Standards for RTOs 2025 require that support information is not just documented but actively provided and accessible to every student throughout their enrolment.
 
This template provides a comprehensive, student-facing support resource that your RTO can rebrand and implement across all programs and delivery modes. It aligns to clauses 2.3, 2.4, 2.5, and 2.6 of the Standards for RTOs 2025 and includes the following:
 
Internal and external support services directory with referral guidance
Reasonable adjustment process explanation and application information
Privacy and confidentiality obligations in plain language
Escalation pathways for unresolved support needs
Progress monitoring and intervention process overview
Self-help and wellbeing posters and flyers for display and distribution to students and staff
 
View more from our New RTO Quality Management System.