If a student is dissatisfied with their learning experience, or they wish to appeal an assesssment descision, they have the right to lodge a formal complaint or appeal. Your policies and procedures must inform your consumers of how and when they can lodge a complaint or an assessment qappeal, and of the fair process that will be undertaken to resolve the dispute.
This pack, when implemented, will support your RTO to align to the revised Standards for RTO's planned for 2025, specifically, clauses 2.1, 2.7 and 2.8.
View more from our New RTO Quality Management System.
QMS 2025 Complaints and Appeals Policy Pack
File Format
Word documents - fully editable and customisable to your brand.
This pack contains:
- Complaints Handling POLICY PROCEDURE
- Assessment Appeals POLICY PROCEDURE
- Complaints Lodgement FORM
- Assessment Appeals Review FORM
- Complaints and Appeals REGISTER
- Consumer Protection POLICY PROCEDURE
Aligns to the Standards for RTOs planned for 2025
Can be easily reverted to meet the current requirements of the Standards for RTOs 2015.
Policy Pack Implementation Support
To support the implementation of this pack within your RTO, view our QMS Essential Series - our collection of short, impactful online courses designed to equip RTO staff with practical knowledge on key compliance components of the Standards for RTOs.
